Safety & compliance are at the forefront of our priorities. We emphasize comprehensive training and coaching for our drivers, covering essential metrics and behaviors such as safe driving methods, seat belt usage, speed regulations, signal compliance, and minimizing distractions. Our lead drivers and dispatchers are trained to monitor work-hour compliance, ensuring that our delivery associates (DAs) adhere to all safety protocols while on the road. Additionally, we maintain a strict fleet and uniform compliance standards to ensure a safe and professional operation. By focusing on these areas, we strive to create a safe working environment that benefits both our team and our customers.

Quality is another critical component of our vision. We continuously monitor customer escalation defects and delivery feedback to identify areas for improvement. Our DAs are evaluated based on key success behaviors, such as completion rates and photo delivery success acceptance rates, to ensure they meet our high standards. Proper training and a strong culture of quality are essential to our operations, helping us maintain a superior quality culture. We also prioritize accurate and timely deliveries, ensuring our team understands the importance of each step in the delivery process. Through these efforts, we aim to provide exceptional service that consistently meets and exceeds customer expectations.

Our team is the backbone of our success, and we are dedicated to fostering an environment that promotes employee engagement and growth. By controlling attrition and identifying trends in internal audit questionnaires (IAQs), we create a supportive workplace that addresses the needs of our employees. We offer opportunities for career advancement through programs like tuition reimbursement and the R20 program, in partnership with Amazon. These initiatives enable our employees to see ASC3 Logistics as an ideal organization for personal and professional development. By investing in our team, we ensure that they are equipped to deliver excellence and grow alongside our company.